At GHWRR, we aim to provide high-quality products and a smooth shopping experience. If something isn’t right, we’re here to help.
Damaged or Defective Items
If you receive an item that is damaged, defective, or not functioning as described, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos or videos showing the issue
Once reviewed and approved, we will offer a replacement or refund, depending on the situation. We are very lenient in resolving cases, so as long as you have proof of the issue, a replacement or a refund will be issued without any hassle.
Refunds
- Approved refunds will be processed to the original payment method.
- Refund processing time depends on your payment provider and typically takes 5–10 business days after approval.
- Shipping fees (if applicable) are non-refundable, unless the issue was caused by an error on our part or a confirmed defective product.
Non-Refundable Cases
Please see, refunds are not offered for:
- Incorrect shipping details were provided at checkout
- Delivery delays caused by customs
How to Request a Refund or Replacement
To request a refund or replacement, please contact us via our Contact Us page. Please include your order number and a clear description of the issue.
⏱️ We aim to respond to all support requests within 24–48 business hours, Monday to Friday, 09:00 – 18:00 GMT.
